HELP CENTER
TransitNow FAQ: Real-Time Transit App
Find answers about live bus and metro tracking, accurate arrival times, smart route navigation, nearby stops, station details, and on/off stop alerts.
TransitNow
Live commute assistant
See live bus, train, metro, and tram locations with real-time ETAs.
Search destinations and plan transit routes across supported modes.
Get board and get-off reminders so you know when to move.
GETTING STARTED
Start with TransitNow
What is TransitNow built for?
TransitNow helps riders check real-time transit information across buses, trains, and metro systems, including live vehicle locations, arrival times, route navigation, and board or get-off alerts.
Which transit modes does TransitNow cover?
TransitNow is designed for buses, trains, metro systems, and trams where reliable transit data is available.
Where can I download TransitNow?
TransitNow is available on the App Store and Google Play. Use the download button to choose your store or scan a QR code.
LIVE TRANSIT DATA
Live arrivals and coverage
What real-time information does TransitNow show?
Where data is available, TransitNow shows live vehicle locations, accurate arrival times, instant ETAs, routes, stops, and station details.
How accurate are arrival estimates?
ETAs refresh frequently and adjust using live vehicle positions and available service data.
Which cities are supported?
TransitNow lists coverage for Singapore, Hong Kong, Melbourne, Sydney, Taiwan, Kuala Lumpur, and Penang. Availability can vary by city and route.
ALERTS AND ROUTING
Routes, stops, and reminders
How does route planning work?
Smart Route Navigation helps you search destinations and plan transit routes across buses, trams, and metro systems.
What are board and get-off alerts?
Board alerts help you know when to get on, while get-off reminders notify you before your destination stop.
Can I explore nearby stops and station details?
Yes. You can find nearby bus stops or stations, view routes at a stop, check live arrivals, and understand nearby connections.
SUPPORT
Data and support
Why might data be missing or delayed?
Some arrivals depend on operator feeds, vehicle GPS availability, and network conditions. Missing source data can affect what the app can show.
Do live arrivals and alerts need a connection?
Yes. Live vehicle locations, arrival times, route navigation, maps, and alerts need a network connection and available transit data.
Where can I find terms, privacy, or support?
Terms and privacy links are in the footer. For support, email transitnow_ops@metalight.ai with your city, route, stop, and issue details.
Ready to test the commute flow?
Download TransitNow and try live arrivals, route navigation, nearby stops, and on/off stop alerts on your next ride.